Mixenaz - Professional Finance Tools & Platform

Information We Collect

At Mixenaz, we collect information to provide you with better financial tools and services. The information we gather falls into several categories, each serving specific purposes for your account management and service improvement.

Personal Information

Full name, email address, and phone number for account creation
Mailing address for correspondence and verification purposes
Date of birth and government-issued identification numbers
Employment information and income details for service eligibility
Banking information and financial account details

Usage Information

We automatically collect data about how you interact with our platform. This includes your IP address, browser type, device information, and pages visited. We also track feature usage patterns to understand which tools are most valuable to our users.

We never collect sensitive information like passwords to your external accounts or complete credit card numbers beyond what's necessary for verification.

How We Use Your Information

Your information helps us deliver personalized financial insights and maintain the security of your account. Here's exactly how we put your data to work:

Purpose	Data Used	Frequency
Account Authentication	Email, phone, verification codes	Every login
Financial Analysis	Transaction data, account balances	Real-time updates
Service Improvements	Usage patterns, feature engagement	Monthly analysis
Security Monitoring	IP addresses, device fingerprints	Continuous

We also use aggregated, anonymized data to create industry insights and improve our algorithms. This data cannot be traced back to individual users and helps us better understand financial trends across our user base.

Information Sharing and Disclosure

We take a conservative approach to sharing your information. In most cases, your data stays within Mixenaz's secure systems. However, there are specific circumstances where sharing becomes necessary:

Third-Party Service Providers

We work with carefully vetted partners who help us deliver our services. These include payment processors, data analytics providers, and cloud infrastructure companies. All partners sign strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

Canadian law requires us to share certain information in specific situations. We may disclose your data when served with valid court orders, subpoenas, or when investigating suspected fraud or illegal activities. We always review such requests carefully and share only the minimum information required.

We will never sell your personal information to advertisers or marketing companies. Your financial data is not a product we monetize.

Business Transfers

If Mixenaz is acquired or merges with another company, your information would be transferred as part of that transaction. We would notify you at least 30 days before any such transfer and give you options for managing your data during the transition.

Data Security Measures

Protecting your financial information requires multiple layers of security. We've built our systems with bank-level security standards and continuously monitor for potential threats.

256-bit SSL encryption for all data transmission between your device and our servers
AES-256 encryption for data storage with regularly rotated encryption keys
Multi-factor authentication requirements for all account access
Regular security audits by independent third-party firms
24/7 monitoring systems that detect unusual account activity
Strict access controls limiting employee access to customer data
Regular security training for all staff members

Despite these precautions, no system is completely immune to security breaches. If we ever experience a data incident that affects your information, we'll notify you within 72 hours and provide clear instructions on protective steps you should take.

Your Privacy Rights

You have significant control over your personal information and how we use it. Understanding these rights helps you make informed decisions about your privacy.

Access and Portability

You can request a complete copy of all personal information we have about you. This includes your profile data, transaction history, and any notes or communications in your account. We'll provide this information in a standard format within 30 days of your request.

Correction and Updates

If any of your personal information is incorrect or outdated, you can update it directly through your account settings or contact our support team. We'll make corrections promptly and notify any third parties who received the incorrect information.

Deletion Rights

You can request deletion of your personal information at any time. We'll remove your data within 30 days, though we may retain certain information for legal compliance or fraud prevention purposes. Some anonymized data may remain in our systems for analytical purposes.

Marketing Communications

You can opt out of marketing emails, promotional messages, and non-essential notifications at any time. We'll always send important account-related communications regardless of your marketing preferences.

Data Retention and Storage

We keep your information only as long as necessary to provide services and meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account remains active, we retain all necessary information to provide services. This includes your profile, preferences, transaction history, and usage patterns. You control most of this data and can modify or delete it through your account settings.

Closed Account Data

After you close your account, we retain certain information for legal and regulatory compliance. Financial transaction records are kept for seven years as required by Canadian financial regulations. Personal identification information is deleted within 90 days unless legal requirements mandate longer retention.

Backup and Archive Systems

Our backup systems may contain copies of deleted data for up to 180 days. These backups are encrypted and access-controlled, used only for disaster recovery purposes. After 180 days, data is permanently removed from all backup systems.

International Data Transfers

While Mixenaz operates primarily in Canada, some of our service providers and backup systems are located in other countries. We ensure all international data transfers meet Canadian privacy standards.

Our primary data centers are located in Canada, with encrypted backup systems in the United States. Any data stored outside Canada is subject to the same security measures and access controls as domestic data. We've implemented additional safeguards to protect against foreign government access requests.

You can request that your data remain exclusively within Canadian borders, though this may limit some features and require longer processing times for certain services.

Changes to This Privacy Policy

We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email and prominent notices in your account dashboard.

Minor updates, such as clarifications or additional examples, may be made without direct notification. We recommend reviewing this policy every few months to stay informed about how we protect your information.

If changes significantly impact your rights or how we use your information, we'll provide at least 30 days notice and may require your explicit consent to continue using our services under the new terms.